Quality

Our passion for customer satisfaction and commitment to personal service is driven by knowing that every move is different and must meet individual needs.

Thus we have developed a series of quality programs to ensure every move is seamless and stress-free.

Our quality assurance programs include:

• Customer Services Measurement: Through an independent survey, the most important information we collect is our customers’ opinions of the service they have received. At Allied, we constantly measure and review our performance to ensure that this information feeds back to our operational and quality management teams so that we consistently strive to improve our service standards.
• Global Service Charter: This is an agreed service-level agreement between all Allied offices around the world, ensuring world-class standards and consistent service door to door.
• Accreditation for ISO9001 (Quality Management), and FAIM-ISO (the industry’s highest quality accreditation): These rigorous accreditation is specific to international moving, exceeds the requirements of other quality standards and is independently audited and impartially evaluated every two years.

Allied’s commitment to quality means you can count on your belongings making it your destination safely and expeditiously, there will be someone to guide you and answer your questions at every step, and you will be able to relax and let us carry the load.